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Rivian Chief Software Officer Wassym Bensaid says the company is working on AI features that could order coffee along a driver’s route and help diagnose vehicle issues and arrange service. Rivian is aiming to launch some of these capabilities in 2027, but has not detailed which features will arrive first or how they will work.
Rivian plans to begin releasing new AI assistant features in 2027, including tools that could order coffee on a driver’s route and help diagnose vehicle problems and arrange service, Chief Software Officer Wassym Bensaid said in an interview on the Plugged-In Podcast. The features are still being developed, and Rivian says they need to become more reliable before wider release.
Bensaid described a coffee-ordering feature that would use a driver’s route and timing to place an order so the drink is ready when the driver reaches the coffee shop. The company has not provided details on participating businesses, order payment, availability or how drivers would confirm an order. The example illustrates Rivian’s aim to connect its in-car assistant to services beyond vehicle controls and questions.
For service, Bensaid said Rivian is working toward AI tools that can proactively identify vehicle issues, set up appointments and help ensure the service center has the required parts before the owner arrives. He characterized the proposed system as a way to improve the customer experience and make service operations more efficient. Those are company expectations, not reported results from a feature already in use.
Rivian’s assistant currently supports general questions, vehicle functions and integrations with Google Calendar and Gmail, according to the source report. Bensaid said the broader goal is to let drivers use voice and AI for tasks they now perform through the vehicle’s touchscreen. He also acknowledged that existing features need further tuning, including work by Rivian and its partners to improve how the system handles requests.
AI Could Change Rivian Service Visits
If Rivian delivers the service tools as described, owners could have vehicle problems identified and appointments arranged before they contact a service center. Having parts ready ahead of a visit could reduce delays, though Rivian has not shared evidence of how much time or cost the system might save. The company says greater efficiency could also help its own service costs.
The coffee-ordering example points to a broader shift: an in-car assistant that can take action across outside services, rather than only answer questions or adjust settings. That could make the vehicle interface more useful, but it also raises practical questions about driver confirmation, data access and how errors in orders or diagnoses will be handled. Rivian has not yet explained those safeguards or the limits of the planned features.
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From Calendar Tools to AI Agents
Rivian introduced its in-house assistant in May, presenting it as a system that could eventually extend beyond conversational answers and basic vehicle commands. The assistant added Google Calendar capability, allowing drivers to adjust meetings, and Gmail integration arrived in October, according to InsideEVs.
In the interview, Bensaid framed the next stage as connecting the vehicle to a driver’s wider digital services and to other AI-powered systems. He said some features are already being worked on, but the company needs to improve reliability before making them broadly available. The 2027 timing is a planned launch window, not a confirmed date for every example mentioned.
“We’re very close. We’re talking about things that we will launch in 2027.”
— Wassym Bensaid, Rivian chief software officer, in an interview on the Plugged-In Podcast
Launch Details Still Unsettled
Rivian has not announced specific release dates, which vehicles will receive each feature, or whether coffee ordering and service automation will launch together. It has also not named participating coffee providers or explained how orders would be paid for, changed or canceled. The company’s 2027 plan covers features under development, and the source report does not establish that every capability described will be available by then.
The service system’s diagnostic scope is also unclear: Rivian has not said which faults it could detect, how it would verify a diagnosis, or what owners would be asked to do before an appointment. Bensaid acknowledged that the existing assistant still needs refinement and that some improvements depend on Rivian’s partners. No performance figures or customer testing results were provided.
Reliability Work Before Release
Rivian says it is continuing development and reliability work, with some AI features targeted for launch in 2027. The next useful updates would clarify the rollout schedule, supported vehicle models, service-center coverage and the outside services that can connect to the assistant. Until Rivian provides those details, the coffee and service examples remain descriptions of planned capabilities rather than confirmed features available to owners.
Key Questions
When will Rivian’s new AI features arrive?
Rivian is targeting 2027 for some of the features described by Chief Software Officer Wassym Bensaid. The company has not given exact release dates or confirmed that every planned feature will arrive in that year.
What could the coffee-ordering feature do?
Bensaid said the assistant could order coffee from a suitable place along a driver’s route, with the order timed for arrival. Rivian has not said which coffee shops would participate or how payment and order confirmation would work.
How could AI change Rivian service appointments?
The planned tools could identify vehicle issues, arrange a service appointment and help the service center prepare the necessary parts. Rivian has not described the diagnostic limits or provided results showing how the process affects wait times.
Are these features available in Rivians now?
No. The coffee-ordering and automated service functions are described as features in development. Rivian’s existing assistant supports other functions, including vehicle controls and Google Calendar and Gmail integrations, according to the source report.
Source: insideevs.com
